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Project reviews

Whether your project is going well and you want validation, or you have a hunch that your project may be getting off its tracks, SURGE ERP can provide you with that independent “Health Check”.

A Project Review can result in a comprehensive report outlining what is going well and what could be improved, some coaching sessions to augment the skills and experience for key players of the project team or executive leadership, or a simple setup of future check-points and metrics to monitor.

SIGNS THAT YOUR PROJECT MIGHT BE IN TROUBLE

  • Everything is green and rosy
  • Dates for deliverables and milestones continually slip and there are no consequences
  • High number of unplanned tasks or unknown scenarios that cause schedule and scope creep
  • Lack of momentum
  • Stakeholders do not attend meetings or action issues and risks
  • Disengagement of project team
  • Defect rates increase or flatten over time.
  • Tasks staying at 90+% completion for a long time but never completing
  • High turnover of project staff

Performance, Speed and Flexibility: Enhancing the Customer Travel Experience

BC Ferries embarked on a corporate program to enhance and automate the end-to-end customer experience. There were multiple projects involved, including a next-generation reservations and ticketing solution, enhancements to automation at each terminal, customer relationship management capabilities and a card services solution.

Find out how we aligned multiple projects in the same direction

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